Toys

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Returns

If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.

Refunds

Due to Covid-19 we are experiencing longer shipping, we do apologize about that but this is something out of anyone hands, In case you want to cancel your order while your order in transit, we can only provide you store credit and you need to return the item(s) when you received it. 

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Shipping Rate 

  • Standard Shipping 
    • Based on your location we calculate the shipping at checkout time 
  • Free Shipping 
    • Free Shipping for Orders Over $30

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

 U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

    • Average transit times to the United States: 20 - 25 Business days
    • Average transit times to the European countries: 18 - 23 Business days
    • Average transit times to the united kingdom: 18 - 23 Business days
    • Average transit times to the Australia & New Zeland: 25 - 30 Business days
    • Average transit times to Other countries: 17 - 35 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. we are not able to cancel the order which is already shipped. please email info@hipposshop.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@hipposshop.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

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