Shipping and Delivery
Order Processing: Orders are typically processed within 1 business day.
Shipping Days: Orders are shipped on weekdays, excluding public holidays.
Estimated Delivery: Please allow up to 7 business days for your order to arrive. If it has been 20 days since your order date and you have not received your package, please contact us via our support page for assistance.
International Orders: We ship to all countries. Please note that for international orders, you may be subject to duties, taxes, or other customs charges upon receipt of your order in your country. These fees are not covered by us and are the responsibility of the recipient.
Order Addresses: Orders are dispatched to the delivery address provided during checkout. To avoid additional shipping charges for return and resending, please ensure that your address is accurate.
Order Tracking: Each order is assigned a tracking ID, allowing you to track your parcel up to the point of delivery. Please be aware that in some international countries, tracking may not be available beyond the point of exit due to limitations with the local postal service.
Missing, Damaged, or Incorrect Orders
- If you receive a parcel that is missing, damaged, or incorrectly filled, please report it to us via our support page, quoting your order number in your email. We will promptly address the issue to ensure your satisfaction.
- Eco-Friendly Shipping: We prioritize longer shipping times to reduce our carbon footprint and minimize environmental impact. While faster shipping options are available, we encourage our customers to join us in our commitment to environmental sustainability. By opting for longer shipping times, we collectively contribute to a cleaner and safer planet for current and future generations.